Appliance Dealers
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Appliance Dealer Software (ADS) Package Includes

    Call Center

  • Your Customer Service Rep. (CSR) is able to access customer records and service and sales history easily
  • Select the correct property and appliance to be serviced
  • Quote the customer for Service Call
  • View the dispatch schedule (zip code driven) and schedule stop
  • One click creates the Service Order

    Dispatch Schedule

  • Calls from Service Center are color coded on schedule for timely review by Service Manager
  • Technicians select stop on schedule and open Service Order
  • Stops on schedule are color coded based on parts availability
  • Stops can be dragged and dropped from one dispatch to another

    Parts & Service Manager

  • Allows customer, dealer, warranty(s) and insurance pay codes on the same service order
  • Displays Supplier Catalogs for easy part selection
  • Bar Code Scanner to track technician productivity and service orders
  • Automated Time Clock - featuring employee daily log in and log out and labor tracking for your technicians.
  • CRM - Customer Relationship Management
  • Barcoded hand-held devices for easy part reception
  • Inventory location handling

    Technician Dispatch

  • Your techs have live update capability from the customers home through LapTop PC's
  • Ability to check part availability from customers home
  • Ability to complete work order or schedule return trip if needed
  • email estimates to your customer immediately
  • Convert handwriting to text using Tablet PC's

    Point of Sale ( POS )

  • Features a friendly touch screen user interface.
  • Accommodates payment of cash, check, credit card, returns and voids
  • Prints Bar Codes for hard to scan items
  • Handles out-of-stock and override items
  • Includes Sales Analysis tools

    Accounting Integration

  • With Appliance Dealer Software and QuickBooks® Enterprise Solutions integration, all double entries are eliminated. All transactions: Purchase Orders, Invoices, Credits, Payments and related customer and vendor information are sent to QuickBooks® by ADS.  We give you the ability to review all invoices, payments, and purchase orders before they are sent.  We have QuickBooks® certified accounting professionals on staff to support you. We make QuickBooks® sing!