Appliance Dealer Software (ADS) Package Includes

Call Center

• Your Customer Service Rep. (CSR) is able to access customer record and service and sales history easily
• Select the correct property and appliance to be serviced
• Quote the customer for Service Call
• View the dispatch schedule (zip code driven) and schedule stop
• One click creates the Service Order

Dispatch Schedule

• Calls from Service Center are color coded on schedule for timely review by Service Manager
• Technicians select stop on schedule and open Service Order
• Stops on schedule are color coded based on parts availability
• Stops can be dragged and dropped from one dispatch to another

Parts & Service Manager

• Allows customer, dealer, warranty(s) and insurance pay codes on the same service order
• Displays Supplier Catalogs for easy part selection
• Bar Code Scanner to track technician productivity and service orders
• Automated Time Clock - featuring employee daily log in and log out and labor tracking for your technicians.
• CRM - Customer Relationship Management

Point of Sale ( POS )

• Features a friendly touch screen user interface.
• Accommodates payment of cash, check, credit card, returns and voids
• Prints Bar Codes for hard to scan items
• Handles out-of-stock and override items
• Includes Sales Analysis tools

Accounting Integration

• With Appliance Dealer Software and QuickBooks® Enterprise Solutions integration, all double entries are eliminated. All transactions: Purchase Orders, Invoices, Credits, Payments and related customer and vendor information are sent to QuickBooks by ADS.  We give you the ability to review all invoices, payments, and purchase orders before they are sent.  We have QuickBooks certified accounting professionals on staff to support you. We make QuickBooks sing!